The Dovelka Promise

You're not just buying a sensor — you're buying the confidence that water won't quietly destroy your RV or your home while you're not looking. That's a big promise, so we back it up in writing. Every Dovelka order is protected by a 60-day money-back guarantee, a 2-year warranty, and real human support. If Dovelka ever lets you down, we make it right. Simple as that.

Why We Can Guarantee It

Most leak detectors are sold and forgotten. We built Dovelka around the exact spots leaks show up first — the wet bay, under the sinks, the water heater compartment, the slide-out corners — and we stand behind how it performs. We'd rather lose a sale than leave you unprotected, so we take on the risk instead of you. If it's not right for you, you're not stuck with it.

60-Day Money-Back Guarantee

Put Dovelka to work in your rig or your house completely risk-free. Place the sensors, pair the app, and live with it. If within 60 days of delivery you're not fully confident it's protecting the spots that matter, send it back for a full refund — no questions asked, no hoops to jump through. You have two full months to decide, not 48 hours.

2-Year Warranty

Every Dovelka sensor is covered for a full 2 years from the date of purchase. If any unit stops working the way it should within that time, we replace it — no excuses, no runaround, no "send it to a repair center and wait six weeks." Reach out with your order number and we'll get a replacement moving.

How a Claim Works

1. Email us at support@dovelka.com with your order number.

2. Tell us what's happening — a quick note (and a photo, if there's damage) is all we need.

3. We make it right — a refund or a replacement, whichever applies. No interrogation, no guilt trip.

Real Human Support — For Life

No bots. No endless ticket queues. Every message is handled by a real person who actually knows the product, and we aim to reply within 24 hours on business days. Long after your purchase, if you have a question about placement, the app, or anything else, we're still here.

What This Covers

• Sensors that arrive damaged or defective

• Units that stop working within the 2-year warranty window

• Any order you're simply not happy with, within the 60-day guarantee window

Reporting a Damaged or Defective Item

Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, take clear photos of the item, the original packaging, and the shipping label, and email them to support@dovelka.com within 48 hours of delivery. The photos help us process your replacement quickly and file any carrier claim. Claims reported more than 7 days after delivery may not be eligible, so please check your order promptly.

What's Not Covered

Our guarantee and warranty do not cover:

• Accidental or physical damage — drops, crushing, being run over, or damage from misuse or abuse

• Improper use or installation — damage caused by not following the placement guide or instructions

• Normal wear and consumables — routine battery depletion over time (batteries are a replaceable consumable)

• Unauthorized modification or repair — units that have been opened, altered, or tampered with

• Damage from extreme conditions — submersion, fire, or exposure beyond the product's stated operating range

• Loss or theft after the item has been delivered

• Normal cosmetic wear that does not affect function

• Returns without proof of purchase, or items returned outside the applicable window

If you're unsure whether your situation qualifies, just ask — we'll always take a look and do our best to help.

For the full breakdown of return conditions, timelines, and exceptions, see our Refund & Return Policy.

Ready when you are. Questions or need to start a claim? Email support@dovelka.com — we've got you.