Refund policy

Overview

Dovelka offers a 30-day money-back guarantee on all orders. If the product does not meet your expectations, you may request a refund within 30 days of the delivery date.

Eligibility

To be eligible for a refund:

  • The request must be submitted within 30 days of the date your order was delivered.
  • The item must be returned in its original packaging, including the power adapter and any included accessories.
  • Normal signs of use are acceptable. Items that are damaged beyond normal use, or returned incomplete, may receive a partial refund.
  • Proof of purchase (order number or the email address used at checkout) is required.

Non-Returnable Items

  • Items purchased more than 30 days prior to the request date.
  • Free promotional items and gifts with purchase.
  • Orders placed through third-party retailers. These are subject to the return policy of the retailer where the purchase was made.

How to Request a Refund

  1. Email support@dovelka.com with your order number and the reason for the return.
  2. Our team will respond within 1–2 business days with a return authorization and the return address.
  3. Ship the item to the address provided. Please include your order number inside the package.

Returns sent without prior authorization cannot be processed.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service, as we cannot issue a refund for a return that does not arrive.

If the item arrived damaged, defective, or incorrect, Dovelka covers all return shipping costs. Please include photos of the item and packaging in your initial email.

Refund Processing

Once your return is received and inspected, we will notify you of the outcome by email. Approved refunds are issued to the original payment method within 5–10 business days. The exact time for the funds to appear depends on your bank or card issuer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, contact support@dovelka.com within 30 days of delivery with photos of the product and packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

Order Cancellations

Orders can be cancelled before they ship. Email support@dovelka.com as soon as possible with your order number. Once an order has shipped, it must be handled through the return process above.

Exchanges

To exchange an item, follow the return process above and place a new order for the replacement product. This is generally the fastest method.

Contact

Email: support@dovelka.com
Response time: 1–2 business days